Complaints are a gift! Here’s why. We all have relationships where someone complains (family, friends, neighbours, service users and providers). Complaints are simply an ordinary interaction when people are in some form of ‘relationship’. From a service...

We all want to work in a place where we can grow, where we feel valued, and where we can make a positive contribution. There is a need for alignment between personal Values and organisational Values. The organisational values need to support the key strategic goals...